Contact Us – VELYNORPY
We’re here to help! Whether you have questions about your order, need assistance with a product, or simply want to get in touch with our team, we’re always ready to provide the support you need.
At VELYNORPY, your satisfaction is our top priority. Our customer service team is committed to offering timely, friendly, and professional assistance to ensure your shopping experience is smooth and enjoyable from start to finish.
📩 Email Support
For any inquiries, feel free to email us at yipinzhenxuan@outlook.com. We aim to respond to all messages within 24–48 business hours. Whether it’s about shipping, product details, returns, or feedback, our team will provide you with clear and helpful information.
💼 Order Inquiries
If you’re reaching out about an existing order, please include your order number in your message. This will help us locate your information quickly and resolve your request more efficiently.
📦 Shipping & Delivery Questions
Have questions about shipping times, tracking numbers, or delivery status? Let us know, and we’ll update you on your package’s journey. We understand how important it is for your order to arrive safely and on time.
🔄 Returns & Exchanges
Need to return or exchange an item? We’ve got you covered. Just send us a message with the relevant order details and a brief explanation of the issue. We’ll guide you through our return process and make it as seamless as possible.
💬 Feedback & Suggestions
We value your feedback. If you have suggestions for improvements, or if you’d like to share your shopping experience with us, we’d love to hear from you. Your opinions help us grow and serve you better.