Frequently Asked Questions (FAQ)
Welcome to our store! Below you’ll find detailed answers to some of the most common questions we receive. If you still have questions or need further assistance, feel free to contact us at yipinzhenxuan@outlook.com. We’re always happy to help!
1. What products are available on your website?
Our store specializes in a wide selection of stylish and functional bags for various occasions. Whether you’re looking for casual day bags, elegant evening pieces, or versatile everyday totes, we offer thoughtfully designed options to match different styles and preferences.
2. How do I place an order?
Placing an order is quick and easy:
- Visit our website at https://velynorpy.shop
- Browse the collection and select your favorite items
- Add them to your shopping cart
- Proceed to checkout, fill in your shipping details, and choose a payment method
- Confirm your order
Once completed, you will receive an order confirmation by email.
3. What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Major credit and debit cards (Visa, MasterCard, etc.)
- PayPal
- Other regionally supported online payment platforms
Your payment is processed securely, and your information is protected.
4. Do you offer international shipping?
Yes, we offer worldwide shipping. Shipping times and rates may vary depending on your location and the delivery method selected at checkout.
5. How long does shipping take?
Typical shipping estimates:
- Standard shipping: 7–15 business days
- Express shipping (if available): 5–10 business days
Please note that delivery times may vary due to customs processing, weather conditions, or holidays.
6. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this tracking number on the carrier’s website to monitor the progress of your delivery.
7. Can I change or cancel my order after it’s been placed?
We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us at yipinzhenxuan@outlook.com within 12 hours of placing your order. After that window, we may not be able to make changes.
8. What is your return and exchange policy?
We accept returns and exchanges for unused, unworn items in their original packaging within 14 days of delivery. If you are not completely satisfied with your purchase, contact us with your order number and reason for return.
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
9. What if I receive a defective or incorrect item?
If your order arrives damaged or you receive the wrong item, please contact us immediately with clear photos of the issue. We’ll make it right with a replacement or refund as soon as possible.
10. Do you offer bulk discounts or wholesale opportunities?
Yes, we do offer special pricing for bulk or wholesale orders. If you’re interested, please reach out via email with your inquiry, and we’ll get back to you with more information.
11. Is it safe to shop on your website?
Absolutely. Our website uses industry-standard encryption and secure payment gateways to ensure your personal information is protected. We are committed to providing a safe and trustworthy shopping experience.
12. How can I contact customer service?
If you have any questions, concerns, or feedback, feel free to contact us at yipinzhenxuan@outlook.com. Our customer support team is responsive and here to help with anything you need.
Thank you for visiting our store — we appreciate your trust and support. Happy shopping!